Effective as of June 24, 2025
This Privacy Policy explains how CropSense Agri-Solutions & Services (data controller) and CipherSense AI Technologies Ltd. (data joint controller) collect, store, use, and disclose personal information from users in CropSense applications and websites (cropsense.africa and its subdomains), and related services and goods.
1. Acceptance of Privacy Policy
Users must provide consent for data collection, processing (including automated decision-making), use, and transfer to use the CropSense platform. The company considers consent and legitimate interest as legal bases for data processing. Users may revoke consent by deleting their profile or exercising specified rights. Non-agreement means you should not use the Services.
2. Changes to Privacy Policy
The company may periodically change, amend, or update this Privacy Policy. Material changes affecting user rights trigger email notification, website notice, or new policy acceptance requests. Users should review the Privacy Policy page regularly. Continued usage of the platforms after the updated Privacy Policy's effective date shows your consent to the amended Privacy Policy.
3. Data We Collect About You
The company collects various information types—personal and non-personal—to provide and improve services, potentially through third-party analytics providers.
3.1 Personal Information
Voluntarily provided personally identifiable information includes:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, security questions and answers
- Professional Information: Farm/business name, job title, agricultural specialization
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Data: Messages, feedback, and correspondence with our support team
3.2 Agricultural and Operational Data
- Farm Data: Location coordinates, field boundaries, crop types, planting schedules
- Sensor Data: Soil moisture, temperature, pH levels, nutrient content, weather conditions
- Equipment Data: Machinery performance, maintenance schedules, usage patterns
- Harvest Data: Yield information, quality metrics, harvest dates and volumes
- Financial Data: Production costs, revenue figures, profitability metrics (if provided)
3.3 Technical Information
Automatically collected information about device and usage patterns includes:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, feature usage
- Location Data: GPS coordinates from mobile devices (with your permission)
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
3.4 Third-Party Information
The company may receive information from third-party service providers, treated per this Privacy Policy:
- Weather Data: Information from meteorological services and weather stations
- Market Data: Commodity prices, market trends from agricultural data providers
- Satellite Imagery: Crop monitoring data from satellite and aerial imaging services
Aggregated and anonymized data—no longer reasonably associated with identified or identifiable persons—may be used for any business purpose, including large-scale algorithm training via AI or machine learning.
4. How We May Use Your Information
The company uses collected information for various purposes:
- To Provide and Maintain Our Website: Operating, delivering, and facilitating services, including crop management tools, data analysis, and insights
- To Improve and Personalize Your Experience: Understanding usage patterns and developing tailored products, services, features, and functionality
- To Communicate with You: Sending updates, security alerts, technical notices, confirmations, invoices, and administrative messages. Marketing and promotional communications may also be sent; opt-out is available
- For Customer Support: Responding to inquiries, offering support, and resolving issues
- For Research and Development: Performing research and analysis on market trends, developing features, and improving insight accuracy
- For Security and Fraud Prevention: Finding and preventing fraud, detecting security incidents, and protecting the Website and users
- For Legal Compliance: Complying with applicable laws, regulations, legal processes, and government requests
- To Enforce Our Terms, Conditions, and Policies: Enforcing user agreements and other policies
Data use for other purposes requires user consent unless law requires otherwise.
5. How We Share Your Information
5.1 We Do Not Sell Personal Information
CropSense does not sell, rent, or trade your personal information to third parties for their marketing purposes.
5.2 Authorized Sharing
The company may share information in these circumstances:
- Service Providers: With trusted third-party vendors assisting in service operations, including cloud hosting and data storage providers, payment processing companies, customer support platforms, analytics and monitoring services, and equipment manufacturers and IoT device providers
- Business Partners: With agricultural service providers, equipment manufacturers, financial services providers, and research institutions when users explicitly consent to sharing for enhanced services
- Business Transfers: Information may be shared or transferred in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of the business
- Social Logins: The App allows registration and login with Google. Choosing this option results in receiving email and/or full name from the social media provider. The company does not control other usages by third-party social media providers and advises reviewing their policies
- Aggregated Data: Anonymized, aggregated data that cannot identify individual users may be shared for industry research, benchmarking, and market analysis
5.3 Legal Requirements
The company may disclose information when required by law or when disclosure is necessary to:
- Comply with legal processes, court orders, or government requests
- Protect the rights, property, or safety of CropSense, users, or others
- Investigate potential violations of terms of service
- Prevent fraud or other illegal activities
6. Data Security and Retention
6.1 Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:
- Encryption: Using SSL/TLS encryption for data in transit
- Access Controls: Restricting access to authorized personnel only
- Regular Security Audits: Conducting periodic reviews of security practices
- Data Minimization: Collecting only necessary personal data for stated purposes
No Internet transmission or electronic storage method is 100% secure. While commercially acceptable protection means are used, absolute security cannot be guaranteed.
6.2 Data Retention
Personal information is retained only as long as necessary to fulfill collection purposes, including legal, accounting, or reporting requirements:
- Account Information: Retained while account is active and for 7 years after closure
- Agricultural Data: Retained for 10 years to support long-term trend analysis
- Transaction Records: Retained for 7 years for tax and accounting purposes
- Communication Records: Retained for 5 years for customer service purposes
Upon retention expiration, information is securely deleted or anonymized unless longer retention is legally required.
7. Your Privacy Rights
Depending on your location and applicable data protection laws, you may possess certain rights regarding your personal information.
7.1 Access and Portability
- Access and review personal information
- Request data copies in portable format
- Receive information about data processing
7.2 Correction and Updates
- Update or correct inaccurate personal information
- Complete incomplete data records
- Modify communication preferences
7.3 Deletion Rights
Users may request personal information deletion, subject to:
- Legal obligations requiring data retention
- Legitimate business interests
- Ongoing contractual relationships
7.4 Opt-Out Rights
Users can opt out of:
- Marketing communications (while still receiving service-related messages)
- Non-essential data collection practices
- Certain data sharing arrangements
7.5 Exercising Your Rights
To exercise any of these rights, please contact us using the contact details provided in Section 11 of this Privacy Policy. The company will respond per applicable data protection laws and may verify identity before fulfilling requests.
8. Children's Privacy
The Website is not intended for children under 13 years old. The company does not knowingly collect personally identifiable information from anyone under 13. Parents or guardians aware their child provided information should contact us. Upon discovering personal information collected from children under 13 without parental consent verification, the company will remove that information from servers.
9. Third-Party Links and Services
Services may contain links to third-party websites or integrate external services. This Privacy Policy does not apply to third-party services. Users are encouraged to review third-party service privacy policies accessed through the platform.
10. Compliance
This policy complies with the Nigeria Data Protection Act, 2023 (NDPA), the Nigeria Data Protection Regulation (NDPR) 2019, and other relevant Nigerian laws.
11. Contact Us
For questions or concerns about this privacy policy or personal data handling, contact us at: hello@cropsenseai.com